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Company Policies

Third-Party Product Information

Guidance on how we provide information from third-party manufacturers and suppliers.

This page should be read in conjunction with our Terms & Conditions and our Warranty Information.

1. Purpose of This Guidance

This document explains how product brochures, technical information, and performance claims from third-party manufacturers or suppliers should be interpreted when provided by MasterClad Systems Ltd. It ensures clarity, transparency, and compliance with UK consumer protection law, including the CMA Green Claims Code.

2. Source of Product Claims

Brochures and technical documents supplied by MasterClad Systems Ltd may include manufacturer statements relating to:

  • performance values
  • fire classifications
  • environmental or sustainability claims
  • material specifications
  • installation guidance
  • warranty descriptions
  • comparative performance claims

All such information is created and published by the third-party manufacturer or supplier.

MasterClad Systems Ltd does not alter, verify, or endorse these claims.

3. MasterClad Systems Ltd's Role

MasterClad Systems Ltd acts as an impartial distributor of products manufactured by third-party companies. Our responsibilities are:

  • supplying manufacturer literature accurately and without modification
  • providing access to current product data sheets and certifications
  • helping customers identify suitable product options based on project requirements
  • remaining impartial between manufacturers, product types, and material systems

MasterClad Systems Ltd does not:

  • independently test products
  • validate manufacturer claims
  • provide performance guarantees
  • make environmental or comparative claims of our own

4. Customer Responsibilities

To ensure correct specification and compliance, customers should:

  • review the manufacturer's official technical documentation
  • consult test reports, certifications, and declarations of performance
  • confirm suitability against UK building regulations, fire requirements, and project specifications
  • seek independent professional advice where required, such as fire engineering, structural design, energy modelling, or sustainability assessment

Manufacturer brochures should be treated as informational summaries, not verified performance evidence.

5. Environmental and Sustainability Claims

Any environmental or sustainability statements contained in manufacturer literature should be assessed against:

  • the CMA Green Claims Code
  • relevant rating system criteria such as BREEAM, LEED, or WELL
  • published lifecycle data such as Environmental Product Declarations

Customers should verify environmental claims directly with the manufacturer and through independent documentation.

MasterClad Systems Ltd does not make environmental claims about any product.

6. Fire Performance and Certification

Fire classifications and test references, including EN standards, FM approvals, or NFPA tests, are provided by the manufacturer.

Customers must:

  • confirm the specific test standard
  • review the full test report
  • ensure the product is appropriate for the intended application
  • check compliance with local building control and fire engineering requirements

MasterClad Systems Ltd does not interpret or validate fire performance claims.

7. Warranty Information

Warranty durations and conditions are set by the manufacturer or supplier.

Customers should:

  • review the full warranty document
  • confirm coverage, exclusions, and maintenance requirements
  • ensure the warranty aligns with project expectations

MasterClad Systems Ltd does not provide additional warranty assurances beyond the manufacturer's published terms.

8. Impartial Specification Approach

MasterClad Systems Ltd supplies products from multiple manufacturers and suppliers. We do not promote one manufacturer's claims over another. Our aim is to support informed, unbiased specification decisions based on verified manufacturer data and project-specific requirements.

9. Summary Statement

Any performance, environmental, fire, or comparative claims contained within manufacturer brochures are the manufacturer's own statements. Customers should rely on verified manufacturer documentation and regulatory guidance when making specification decisions.

MasterClad Systems Ltd provides these brochures for information only and does not independently verify or endorse the claims contained within them.

10. Contact Details

If you have any questions about the product information we supply, please contact us at info@masterclad.co.uk or call us on 01905 674343.