How you'll receive your order depends on what you've ordered. If you'd like to discuss your delivery options prior to ordering, just give us a call.
We offer various types of delivery depending on what you've ordered. We aim to deliver most products as soon as possible, which will typically be around 2 to 4 weeks for England and Wales, 4 to 6 weeks for Scotland mainland, and 6 to 8 weeks for the Scottish Highlands and Islands. These timescales are for guidance only and can change, although your order will usually be ready before the quoted dates. If in doubt, please contact us before placing your order.
Most MasterBar orders are delivered using our own vehicles. Due to the custom sizing available on our products, we prefer to use our own vehicles to ensure safe transportation right to your door.
Your order will be carefully loaded, dispatched and delivered by our own professional, insured drivers. They'll be on hand to help and ensure you're happy with your delivery before leaving, and we'll unload it for you. We simply ask that a responsible adult is available to check the order and sign it off.
Please note: our vehicles do not have mechanical offload. If there is no mechanical offload on site, the goods will be unloaded by hand.
We offer a free collection service on orders for our own products. If you live locally, are passing, or simply want to save on delivery costs, it's easy to arrange a collection from our Worcestershire trade counter.
Just let us know when placing your order and we'll confirm a suitable date and time for collection. This is typically within 7 to 10 working days, although if you need it faster, please call us to discuss your timescale.
We deliver to UK mainland addresses only. Unfortunately, we're currently unable to offer delivery to the following postal areas:
The same applies if you live across a body of water on one of the UK islands, such as the Isle of Wight. If you live in one of these areas, please don't hesitate to call us on 01905 674343 to discuss your options. We won't turn your order away. We can either arrange delivery to the nearest mainland location for you to collect from, or talk through alternative transport arrangements with you directly.
We'd hate to see you unhappy, and really hope this never happens, but we recognise that from time to time things can go wrong. Whether it's our fault or the fault of a courier, we'll work with you to get the issue resolved at the earliest opportunity. Please get in touch as soon as possible so we can investigate and put things right.
Any damaged or missing items must be reported to us within 48 hours of delivery.
If you'd like to discuss your delivery options before placing an order, our team is here to help.
